You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from [name] about your monthly bill being ready to pay online, your account number is provided in that email. You can also call [name] at [phone number] for assistance.

*** OR ***

Your new account number will be listed on your latest bill. You can also look it up here. (Note: You will need your Customer Number, which you can find on your last bill.)

NOTE: If you use online banking to pay your bill, we encourage you to ensure your financial institution has the updated account number.

Downloads:

• Where to find your account number on your bill (pdf)

You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.

• Log in to your SmartHub account
• Click on "Notifications"
• Click Manage Contacts to add or change email address and phone numbers
• Enter verification code to activate
• Click on Manage Notifications to set up SMS and email alerts

You can save bank account and/or credit/debit card information for future one-time payments.

On the website:

• Click My Profile
• Click on Manage My Stored Payment Accounts and follow instruction

On the app:

• Select Settings
• Select Stored Payment Accounts and follow instructions

Auto Pay is a convenient option to pay your bill each month.

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize [name] to withdraw funds from your selected account to pay your monthly bill on the due date.

No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.

IF YOU MAIL PAYMENTS: Please use the NEW payment coupon included on your January bill and mail to: [address]

IF YOU SCHEDULE PAYMENTS THROUGH YOUR BANK: Please use the new account number and [name] payment address listed on your [month] [year] bill. For other payment options, click here.

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.

Here's how to change your preference to participate in paperless billing:

On the website:

• Click on My Profile
• Click on Update My Paperless Settings.
• Choose your paperless preference

On the app:

• Select Settings
• Select Paperless Billing
• Choose your paperless preference

You can view your energy use on the website and app.

On the website:

• Click My Usage
• Select My Usage
• then select Usage Explorer

On the app:

• Select the Energy Use icon to view your energy use.