SKRECC Achieves ACSI Excellence

South Kentucky RECC recently received exciting news that reflects the dedication and hard work of each and every member of the SKRECC team.

South Kentucky Rural Electric Cooperative Corporation (SKRECC) completed its annual member-wide customer satisfaction survey, where over 2500 members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States.  For 2023, SKRECC received an ACSI score of “87” out of a maximum score of “100”.^[1]  SKRECC’s score is higher than all publicly measured investor-owned utility scores and places SKRECC 13 points higher than the average cooperative utility score of 74, as well as 16 points higher than the municipal utilities score of 71, per the industry ratings in the 2023 ACSI Utility Sector Report.  For more information, please visit www.theacsi.org.

 [1] Results based on data provided by South Kentucky Rural Electric Cooperative Corporation, collected between November 1^st through 30^th, 2023. ACSI did not regulate the survey administration or sample size. ACSI is a registered trademark of the American Customer Satisfaction Index LLC.

This achievement wouldn’t be possible without the collective efforts of the SKRECC team, both in the office and out in the field. It demonstrates commitment to co-op members, as well as determination to continuously improve services.