Scheduled System Maintenance

As part of preparations for our upcoming move to our new headquarters in Somerset, South Kentucky RECC will conduct scheduled system maintenance beginning Friday, November 6, at approximately 5 p.m. ET.

During this time, several services will be temporarily unavailable, including:

• Payment Options: SmartHub, payment kiosks and automated phone payments.
• Online Services: SmartHub and other online account services.
• Outage Information: Text notifications and our online outage map.

Members will still be able to report power outages by calling (800) 264-5112. Phone-based outage reporting will remain available throughout the maintenance period.

Systems are expected to begin coming back online Saturday, with normal operations anticipated by Monday, November 9.

This maintenance is one step in preparing for our move to the new headquarters. Our daily operations and member services are not relocating just yet. Our Somerset Mall office will remain open during regular business hours until we officially transition to our new location.

We appreciate our members' patience and understanding as we work through these preparations and look forward to sharing more updates as we get closer to our move!