Text Outages to South Kentucky RECC

South Kentucky RECC strives to provide professional and prompt service, particularly when the weather wreaks havoc and the power goes out. SKRECC knows that members also like to be able to conduct business at their convenience and at their fingertips.

You can now text outages to SKRECC.The co-op has made this possible with the introduction of a new feature to make power outage reporting even faster and simpler: texting an outage. Members, by following a few simple steps, will be able to report their outages via text.

In order to use this service, South Kentucky RECC members need to:
  • Make sure their service on file with the co-op includes an up-to-date mobile phone number. You can call your local office and update the file, or you can visit the SKRECC member portal and add or correct your mobile number. Click on the My Account tab, and then edit your account profile. Access to the online member portal is gained through the South Kentucky RECC Web site: www.skrecc.com. If you currently pay your SKRECC bill online, you will use the same log-in information. If you are new to the site, you will have to establish an account. You log-in using your SKRECC member number. If your South Kentucky RECC account number is 12345-001, then your member number is 12345. SKRECC will then e-mail a password to you so you can complete the log-in. After you log in the first time, you can change your password and create a user id for future use that will be easier for you to remember.
  • Once your mobile phone number is added or updated, there are two ways to sign up for outage texting. You can text “skoutage” to 85700 or register for outage texting service at www.skrecc.com. You will find the link on the right side of the page. Just click it and follow instructions to enter your mobile phone number.
  • Once you have registered, you will receive a text message confirming that you are now active, and you will be able to begin using the service.
When you experience an outage, simply text the word “OUT” to 85700. It will be entered directly into our outage management system. In addition, you will receive a text letting you know that the power has been restored.

Do not rely on posting your outage on social media or messaging it via social media. It is not monitored 24-hours per day.

Finally, to track your outage, you can visit our outage center on our Web site. You will find outages listed by county and size, and you can see if a crew has been assigned to your outage.

Texting an outage is another way South Kentucky RECC makes service and assistance accessible, on demand, 24-hours-a-day, seven days a week.